Accredited Training:
Cert II in Business (BSB20107)(Read more...)
Cert III in Business (BSB30107)(Read more...)
Cert II in Customer Contact (BSB20207)(Read more...)
Cert III in Customer Contact (BSB30207)(Read more...)
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| Non-Accredited Training |
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Introduction To Customer Service Skills:
If customer service and satisfaction is vital to the success of your organisation, then this course is a must for any staff member who has face-to-face, or telephone contact with customers. (Read more...)
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Introduction To Retail Customer Service Skills
The success or failure of your retail business relies on the quality of your staff's customer service skills. Participants will better understand the importance of the customer and how to better meet their needs (Read more...)
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Beginning Computing With Microsoft Office:
An interactive course that provides participants with a practical, hands-on introduction to using a computer as well as on overview of the Microsoft programs most commonly used in a workplace environment (Read more...)
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Microsoft Windows XP ® For Business- Intermediate
If you use a PC at work, the chances are that it will use MS Windows as its operating system. Course participants will learn the importance of the operating system and its functionality that is common to nearly all other software programs (Read more...)
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Microsoft Word 2003 ® For Business- Intermediate
Learn the skills necessary to create letters, notes and memos using Microsoft Word 2003.(Read more...)
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Microsoft Outlook 2003 ® For Business- Intermediate
E-Mail has become an essential part of the modern office environment. Our Outlook 2003 course will give the participant the required skills to use MS Outlook to handle email as well as enhance workplace efficiency with Outlook's organisational functionality (Read more...)
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Microsoft Excel 2003 ® For Business- Intermediate
Increase workplace productivity by harnessing the power of MS Excel 2003. introduction to using a spreadsheet as well as more advanced functionality such as formulae and charts (Read more...)
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