Course Title: Cert II in Customer Contact (BSB20207)

Summary: this course is ideal for those wanting to enter the workplace in a customer service role, or those alredy employed who wish to develop their customer service skills.
Opportunities: Participants will be eligible for work in roles requiring customer interaction such as Customer Service Representative, Tele-salesperson, Call Centre Agent.
About the Course: The course covers a wide range of competencies such as various forms of communications, use of computer technology, working effectively in a customer contact environment, use of an information system, providing quality service.
Qualification: Certificate II in Customer Contact is nationally recognised as part of the Australian Qualifications Framework and is recognised at both the state and national level.
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