Course Title: Cert III in Customer Contact (BSB30207)
Summary: this course is designed to empower participants with the skills necessary to competently work in a customer service role especially where that involves using some discretion and judgement and/or support to a team.
Opportunities: Participants will be eligible for work in roles requiring customer interaction such as Customer Service Representative, Tele-salesperson, Call Centre Agent.
About the Course: The course covers a wide range of competencies such as various forms of communications, use of computer technology, working effectively in a customer contact environment, use of an information system, providing quality service.
Qualification: Certificate III in Customer Contact is nationally recognised as part of the Australian Qualifications Framework and is recognised at both the state and national level.
