Course Title: Responsible Service Of Alcohol (RSA)

Summary: The Responsible Service of Alcohol (RSA) course is designed to give employees in the hospitality industry the knowledge and understanding required to act responsibly in the supply and sale of alcohol. Participants will learn the relevant legal responsibilities, customer service, duty of care and harm minimisation.
Audience:
RSA training is required by all staff involved in the sale or service and promotional service of alcohol in licensed premises in Queensland. This includes food and beverage attendants, retail liquor sales staff; winery, brewery and distillery cellar door staff; supplier sales reps and the licensee. It is also required training for flight attendants, security staff and those looking for work in hotels, pubs, restaurants, cafes in the hospitality or retail liquor sector
Course Content:
What is Responsible Service of Alcohol Intoxicated & Disorderly Patrons Security Staff Training Promotions Responsible Hospitality Practices Noise & Amenity Consultation with the Community and Key Stakeholder Groups Compliance with Laws